Canceling Your Cybrary Insider Pro Subscription
We’re sad to see you go! We hope to have you back training soon. To cancel your subscription, please head to your Membership Settings tab in the top right-hand side of your Cybrary profile.
Once there, you can process your request under Active Subscriptions. In order to complete the cancellation process, we’ve asked you to complete a brief survey to provide us feedback about your experience.
If the subscription is canceled prior to renewal, no new charge will occur. However, please be advised that if the subscription auto-renews, the new subscription amount will not be refundable and the account will cancel at the end of term.
Your Cybrary account will always be available and you can upgrade again at any time and pick up where you left off.
For more information regarding our refund policy, please see our Terms of Service.
Comments
15 comments
I was just billed a renewal for the insider pro. I've cancelled it successfully. Is it possible to get a refund for the annual membership I was just charged?
Cybrary Pro insider renewed today. I've cancelled it successfully. Is it possible to get a refund for the annual membership I was just charged?
I have exactly the same situation. Is it possible to get the refund ? I do not see any warning or information for you in my Inbox to alert me about the New enrollement! I think it is not really fair ! Thanks you for tout answer.
Same here, was charged for a pro account when I never signed up for it! Please issue a refund
Just canceled my subscription that renewed today without any reminder. Very poor customer relations tactic. I'm requesting a refund for the subscription that auto renewed today.
Hi. I canceled my insider pro account that was renewed Oct 2020. Will I be pro-rated for the 10 months I had left? I don't see any information in your website. Thank you
Hello, I was charged for membership renewal and I have canceled it. Checking in for a refund for that charge.
Hello, I was charged for membership renewal without notification. I've cancelled the subscription and requesting refund of charge. Thank you
I am also looking for a refund for an auto renewal. Why was there no renewal notice sent out to customers to give us options. Cybrary number to call is 301-220-2802.
Number has changed it is 301-220-4526.
Same issue here, I was charged for another year without any warning or notification.
Did anyone manage to get their money back?
Same here. Renewed and charged for another year without notification. I have cancelled the subscription but I’d appreciate if the funds removed from my account is refunded please.
Hope someone is looking into it.
Thanks
I also was charged an expensive $399 renewal that I did not believe I ever opted in for. I am asking for a refund as soon as possible or I will dispute this fee. For Cybrary to do this without any warning whatsoever is very dirty and underhanded. I will be telling my coworkers about this because they too have Cybrary and to be expecting a renewal fee
I was also charged for a yearly subscription which i never signed for auto-renewal. I am trying to contact them if not I will file a dispute with my credit card company.
I was also charged for a yearly subscription without receiving any notification about the renewal. I have cancelled my pro membership and I would like to be refunded. Is anyone from Cybrary paying attention to the comments in this article? I have recommended Cybrary in the past but from now on I will be telling all my friends in IT to avoid it.
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