Tech Know-How: What if My Videos Freeze or Won't Play?

What if My Videos Freeze or Won't Play? Our videos are hosted using Vimeo, which requires 3rd party cookies to be enabled in order to function correctly.

How to Troubleshoot

If you have any extensions or a firewall that may be blocking or interfering with tracking cookies, please either disable them or whitelist Vimeo.com. You can find more info regarding our System Requirements here: https://help.cybrary.it/hc/en-us/articles/4404712895251-Cybrary-System-Requirements 

To ensure that this is the cause for your inability to watch our videos, please check if you can watch any videos on Vimeo.com. At this time, we are aware that Vimeo is blocked in countries including but not limited to: Cambodia, Indonesia, Malaysia, Thailand, Vietnam, and China.

Additionally, follow our troubleshooting steps which may swiftly resolve the video issue:

1. Log out of your Cybrary account
2. Clear all of your cache and cookies, close the browser, disable any VPNs, and try to load the webpage again.
3. Open an incognito window in Chrome, login to Cybrary, and try to proceed.
4. If the steps above do not work, try to open the webpage on a different browser - like Firefox or Edge