Help, access issues, won't launch, trouble, error, lab, course, catalog.
Here are a few quick and simple steps to troubleshoot accessing content on Cybrary:
- Log off the platform
- Clear all of your cache and cookies and disable any pop-blockers or VPNs you may have installed
- Download the most up-to-date version of Google Chrome
- Ensure Javascript is enabled
- Launch Google Chrome Incognito Mode, login to Cybrary, and try to proceed.
If you continue to experience the issue, please take a screenshot of the full browser window (including the URL) of the issue you are experiencing and send it to support@cybrary.it from the same email address attached to your Cybrary account for further assistance.
A great screenshot includes a screenshot of the log errors you experience while performing the faulted action. A screenshot of what needs to be captured and the directions can be found below:
To identify this, please follow the steps below:
- Navigate to the browser toolbar, choose "View"
- Scroll down to "Developer" and choose "Inspect Elements"
- Navigate to the "Console" tab
- Refresh the page with this console open
- Take a full screenshot of what you see
Again, I apologize for the issue and appreciate your patience while our team works to provide a resolution!
We all know troubleshooting is not the most fun thing in the world, but we thank you for your patience and will attend to your request in a timely manner.
See also: