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title: Loss of Email Access
description: Loss of Email Access
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December 16, 2025

# Loss of Email Access

## What do I do if I no longer have access to my email account?

At login, every learner with a single email address is prompted to add a secondary email address. This secondary email is intended as an alternative login as well as a recovery email, in the instance a learner loses access to their primary email account. 

![undefined-Dec-16-2025-11-10-10-5533-PM](https://help.cybrary.it/hs-fs/hubfs/undefined-Dec-16-2025-11-10-10-5533-PM.png?width=670&height=192&name=undefined-Dec-16-2025-11-10-10-5533-PM.png)

 

Once access is lost or de-provisioned, we cannot change user data, reroute password resets to another email if it is not currently on file, or transfer user data to another Cybrary account. See: [Merge Accounts](https://cybersecurity.cybrary.it/hc/en-us/can-i-merge-cybrary-accounts?hsLang=en)

 

**For security purposes, we cannot create, alter, or delete user accounts.** 

 

If you have left an employer or had a school email de-provisioned and did not have a secondary email under your Cybrary account, you will need to create a brand new account with an accessible email address.

 

If you have lost access and need your previously awarded certificates of completion, please reach out to our support team at [support@cybrary.it](mailto:support@cybrary.it)

 

To prevent getting locked out, we strongly recommend adding a secondary email. [Add Multiple Emails To an Account](https://help.cybrary.it/hc/en-us/add-multiple-emails-to-an-account?hsLang=en)

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